Withdrawal, Cancellation and Complain

16. WITHDRAWAL OF CERTIFICATE
A certificate may be withdrawn if (i) the Client takes inadequate measures in case of suspension or goes out of business; or (ii) the Client terminates its contract with BM TRADA Certification. In either case, BM TRADA Certification has the right to withdraw the Certificate by informing the Client in writing.
The Client may give notice of appeal (see Clause 18). In cases of withdrawal no reimbursement of assessment fees shall be given and withdrawal of the Certificate shall be published by BM TRADA Certification and notified to the FSC.

17. CANCELLATION OF CERTIFICATE
A Certificate will be cancelled if the Client advises BM TRADA Certification in writing that it does not wish to renew the Certificate or no longer offers the products or the Client does not commence application for renewal on time. In cases of cancellation no reimbursement of assessment fees shall be given and cancellation of the Certificate shall be published by BM TRADA Certification and notified to the appropriate accreditation body, if any.

18. APPEALS
If, for any reason, notification is given which may result in a Certificate not being issued, suspended or being withdrawn, the Client has the right to appeal. The Appeal must be submitted in writing to the Managing Director of BM TRADA Certification. The procedure for conducting of Appeals is identified in BM TRADA Certification’s Operating procedure OP08 “Appeals”, a copy of which will be made available on request

19. COMPLAINTS
If a Client has cause to complain regarding the performance or service of the BM TRADA Certification TRADA-TRAK programme, the complaint shall be made In writing, without delay, and addressed to the Forest Certification Scheme Manager of BM TRADA Certification. If the complaint is made against the Forest Certification Scheme Manager, the letter of complaint shall be addressed to the Managing Director of BM TRADA Certification.
The procedure for handling complaints is identified in BM TRADA Certification’s Operating Procedure OP09 “Complaints”, a copy of which will be made on request.